Hello Reader, Here's what we're talking about with clients and UX Helpdesk members this week... Modern branding transcends logos and campaigns... It’s fundamentally shaped by digital interactions. The evolution of brand identity now places user experience and interface design at the core of how companies connect with audiences. Key takeaways: • Digital-first reality: Brand perception is increasingly determined by online touchpoints rather than traditional visual elements, making every...
5 days ago • 1 min read
Hello Reader, Here's what I've been talking about with clients this week... Alanis Morissette reflects on three decades since Jagged Little Pill ...discussing addiction, menopause, and the predatory music industry of the 90s in a candid Guardian interview ahead of her Glastonbury debut. • Recovery requires radical honesty: Morissette describes addiction as “relief-seeking measures that kill you eventually,” naming work, love, sex, and shopping as her personal struggles. She emphasizes the...
12 days ago • 1 min read
Hello Reader, Here are three of the stories we've been reviewing with clients and with members of our new UX Helpdesk program... 1,000 Untrue Fans: Seth Godin on Authentic Audience Building Seth Godin challenges the popular “1,000 true fans” concept by examining what happens when creators prioritize numbers over authentic connections. He argues that superficial engagement metrics often mask the absence of real impact. Key takeaways: • Many creators focus on accumulating followers rather than...
12 days ago • 1 min read
Hello Reader, Here's what we're talking about with clients this week... Web Vitals: Essential Metrics for Measuring Website Performance Google’s Web Vitals initiative provides standardized metrics to help developers measure real-world user experience on websites, focusing on loading performance, interactivity, and visual stability to ensure optimal digital experiences. Key Takeaways: • Core Web Vitals simplify performance tracking by focusing on three critical metrics: Largest Contentful...
19 days ago • 1 min read
Hello Reader, Here's a few of the topics I've been talking about with clients this week: Financial hardships and shifting life expectations are reshaping how millennials experience their midlife transitions. Unlike previous generations’ stereotypical sports-car-and-affair crises, today’s 40-somethings are seeking meaningful reinvention through fitness journeys, career pivots, and authentic self-expression while navigating economic constraints. • Economic reality check: 81% of millennials...
19 days ago • 1 min read
Hello Reader, Here's what our team's been talking about with our clients and UX Helpdesk members this week... Herajeng Gustiayu calls out something we’ve been talking about with our UX coaching and helpdesk clients for years… Software development has become unnecessarily complex, with developers drowning in tool sprawl and configuration nightmares that detract from actual problem-solving and innovation. • Tool overload creates friction: Modern development requires juggling dozens of...
26 days ago • 1 min read
Hello Reader, Here's this week's rundown of stories I'm talking about with my clients and colleagues... The traditional one-job career model is crumbling as AI eliminates entry-level white-collar positions and companies prioritize profit over loyalty. Career coach J.T. O’Donnell outlines a strategic path to escape dependency on single-employer income through knowledge monetization. • Identify your Unique Value Add (UVA): Transform from “just an employee” to a business-of-one by understanding...
26 days ago • 1 min read
Strategic Insights for mission-driven leaders facing interpersonal challenges Workplace Conflict Reached Critical Levels in 2024 The latest research from the Workplace Peace Institute reveals that workplace conflict has intensified significantly, with 32% of disputes occurring between different management levels. The study found that 88% of leaders have witnessed poor morale among employees affected by conflict, while 23% of employees have left their jobs due to unresolved workplace tensions....
about 1 month ago • 2 min read
Hello Reader, Here's a summary of the user experience and customer service stories we've been chatting about with our clients this week... Artificial Incompetence: The Dark Side of AI in Customer Experience Shep Hyken explores how “artificial incompetence” - poorly implemented AI systems - can damage customer relationships and brand reputation. When companies deploy AI without proper testing or human oversight, the resulting frustration creates worse experiences than having no automation at...
about 1 month ago • 1 min read