Hey
Reader —
I've been thinking a lot about transitions lately. March is that weird month where we're stuck between seasons — the planning mindset of early year hasn't quite burned off, but you can feel the execution push building. In those in-between spaces, something interesting happens. The best work I've ever done came right at the seam of something ending and something new beginning.
Back when I was producing radio, I learned that the music wasn't the only thing that mattered. It was the segue. Those two, three seconds between songs—the pause, the phrase, the pivot from one vibe to another—that's where people decided whether to stay or change the station. The creative work wasn't just in building something good. It was in knowing how to lead people from one thing to the next.
3 Things I'm Thinking About
One Thing I Learned This Week
Production freezes are acts of faith. When you freeze a project for launch, you're not just preventing changes. You're saying "what we have is good enough." That's impossibly hard because there's always one more thing you could fix, optimize, reconsider. But the moment you ship, you get feedback. And feedback is worth more than another week of internal iteration. The discipline isn't about perfection. It's about having the conviction to let go.
Links That Made Me Stop Scrolling
On the Podcast
Trust is the new currency in digital experiences. How you handle privacy decisions tells users what you actually think about them—not what you say in your marketing copy, but what you do with their data when nobody's watching.
New on My Blog
Right-to-repair laws are gaining ground, Patagonia keeps raising the bar on sustainability, and consumers are pushing back on disposable everything. What the repair movement means for how we design products—and the experiences around them.
Read more →Currently Taking On: Strategy Sessions
I've got a few spots open for 1:1 strategy sessions this quarter. If you're a UX leader navigating a tricky organizational challenge or a founder trying to figure out your next hire, I'd love to help you think through it.
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